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Enabling Skills: Business Etiquette


Is it for you?

What will it cover?

What will it cost?

Email and Telephone Etiquette

˝ day

Prerequisite: None
Ask yourself:
  • Are you starting out in your career and want to understand some of the basic dos and don’ts of business communication?
  • Do you interact with clients (internal or external) and want to present a more professional image over the phone or via email?
  • Do you struggle to interact professionally with difficult clients in emails or on the phone?
  • Do you want to know how to interact professionally and effectively on the phone or via email when you are having a bad day?
If you can answer “yes” to any of these questions, this workshop is for you!

Designed for anyone who wishes to enhance their professionalism and effectiveness when interacting over the phone or via email.

The workshop will enable you to:

  • Answer the phone professionally
  • Project a professional image over the phone
  • Effectively deal with irate clients on the phone effectively
  • Effectively respond to complaints
  • Set up a professional and effective email
  • Identify the dos and don’ts of email communication in a business environment
R750 per person (min 2 participants)

R7,500 per group (up to 12 participants)

Other Enabling Skills Training: Presentation Skills | Facilitation Skills | Business Writing