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Resource Category: Personal Development

Training Manual
Personal Development

Speaking in Public

M6004
This manual contains all you need to run a full day course to develop participants' ability to speak in public; comprehensive trainer's notes, pre-course work, handouts, a PowerPoint presentation CD, feedback sheet and an evaluation form.
Covering:
- what makes a good speaker
- putting a presentation together
- the structure
- developing powerful openings
- how to conclude
- body language tips
(34 pages)
 

R 350

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Training Manual
Training Manual
Speaking in Public
Training Manual
Personal Development

Developing Assertiveness

M6003
This manual contains everything you need to run a half-day session to introduce the concepts around assertiveness. It contains comprehensive trainer's notes, exercises, handouts and a PowerPoint presentation.
Covering:
    • defining assertive behaviour
    • different types of behaviour
    • consequences of being aggressive or passive
    • advantages of being assertive
    • the Behaviour Pendulum
    • developing an assertiveness agenda
    • use of language
    • practising using assertive behaviour
The exercises include: defining different types of behaviour; a quiz to identify how you behave in different situations; exploring participants' own situations to develop assertiveness.
Handouts cover: definitions of different types of behaviour; the concepts of individual rights; why we behave passively and the consequences; why we behave assertively and the consequences; verbal assertiveness; and the 3 basic steps to assertiveness.
(33 pages)
 

R 350

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Training Manual
Training Manual
Developing Assertiveness
Training Manual
Personal Development

Managing Your Time Managing Your Time

M6002
This manual contains everything you need to run a half day session to introduce the subject of managing your time. It contains comprehensive trainer's notes, exercises, handouts and a PowerPoint presentation.
Covering:
- thinking about how we can manage ourselves and not time
- analysing work habits and time logs
- introducing the Pareto Principle and the 4 Quadrants Theory
- deciding how to spend more time in Quadrant 2
The exercises include a choice of 2 Icebreakers; Work Habits - Self Appraisal; Segmenting Your Time; Managing Your Time - Questionnaire; and an Action Plan.
The handouts cover: the 4 Quadrants, How Much Wasting Time Costs, and the Pareto Principle.
(34 pages)
 

R 350

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Training Manual
Training Manual
Managing Your Time
Managing Your Time
Training Manual
Personal Development

Developing Listening Skills

M6001
This manual contains everything to run a half-day session to introduce the skill of listening. It contains comprehensive trainer's notes; exercises; handouts and a PowerPoint presentation.
Covering:
    • what effective listening is
    • how good are we at listening
    • skills for effective listening
    • developing appropriate responses
    • a listening model
The exercises include: a set of Opinion Cards to promote discussion on what listening is and what it isn't; listening scenarios for practising listening and responding; scenarios to practice appropriate responses in a variety of different situations.
Handouts cover: what is listening? 10 guidelines for responding; and skills for effective listening.
(31 pages)
 

R 350

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Training Manual
Training Manual
Developing Listening Skills
PowerPoint Presentation
Personal Development

Managing Conflict with Service Users

9024
A useful PowerPoint to present a session on Managing Conflict with Service Users, particularly for organisations where their service users may be volatile for any reason. Copyright free so you can add your own logo to this presentation.
Covers:
 - What is challenging behaviour?
 - Why challenging behaviour occurs
 - Personal reactions, fight, flight, freeze
 - Different types of aggression
 - Anger deconstruction
 - Recognising behaviour changes
 - Physiological changes
 - 12 danger signs that can precede an attack
 - CARMA model explained
 - Professional response
31 slides
 

R 79

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PowerPoint Presentation
PowerPoint Presentation
Managing Conflict with Service Users
PowerPoint Presentation
Personal Development

Lone Working

9023
A useful PowerPoint to present a session on Lone working, copyright free, you can add your own logo.
Covers:
 - Definition of lone working
 - Legal aspects of lone working
 - Employer’s responsibilities
 - Employee’s responsibilities
 - Risk assessing situations
 - Dynamic risk assessments
 - Lone working protocols
16 slides
 

R 65

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PowerPoint Presentation
PowerPoint Presentation
Lone Working
PowerPoint Presentation
Personal Development

Developing Assertiveness

9021
A PowerPoint presentation that is copyright free so you can add your own logo.
    • Aggressive, assertive & passive behaviour definitions
    • The consequences of behaving aggressively & passively
    • The advantages of being assertively
    • The behaviour pendulum
    • Developing confidence
    • Using assertive words developing an assertive vocabulary
    • How to be assertive - techniques
    • Broken Record, Workable Compromise, Saying No, Fogging, Taking Criticism & Giving Criticism
It comes with a 12 page handout covering the different techniques and 6 short scenarios for participants to try out.
 

R 155

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PowerPoint Presentation
PowerPoint Presentation
Developing Assertiveness
PowerPoint Presentation
Personal Development

Managing Yourself

9020
A PowerPoint presentation to introduce the subject of time management. Copyright free so you can add your own logo.
Covers:
- why we need to manage our time
- 5 steps to effective time management
- how we use our time
- checking our work habits
- 4 quadrant theory
- goal setting, prioritising & planning
27 slides.  Comes with a questionnaire on work habits for participants to complete and a handout on the 4 Quadrants Theory.
 

R 99

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PowerPoint Presentation
PowerPoint Presentation
Managing Yourself
PowerPoint Presentation
Personal Development

An Introduction to Emotional Intelligence

9010
This PowerPoint presentation contains information to introduce the topic of Emotional Intelligence, as part of a course or you can use it as a base to extend it with your own exercises around each of the areas.
It covers:
- a definition of Emotional Intelligence
- Emotional Intelligence & IQ
- the 5 areas of Emotional Intelligence
- the 4 skills of Emotional Intelligence
- the benefits of Emotional Intelligence
- developing self - awareness - Johari's Window*
- knowing your state
- values & understanding them
- values, criteria & evidence
- being clear when we communicate
- summing up
18 slides copyright free so you can add your own logo
* If you are not familiar with Johari's Window please request a free background    sheet when you order this item.

R 70

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PowerPoint Presentation
PowerPoint Presentation
An Introduction to Emotional Intelligence
PowerPoint Presentation
Personal Development

Attitude

9005
'If you think you can or you think you can't, you are probably right'. This PowerPoint presentation is all about developing a positive attitude.
 
Covers:
- successful people...
- half full or half empty
- attitude is a mindset
- 95% of people
- are you lucky?
- cultivating a positive attitude
- self limiting beliefs
- changing your thoughts
- your 3 futures
- setting goals
- developing positive habits  
(19 slides)
This presentation is copyright free so you can add your own logo.

R 70

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PowerPoint Presentation
PowerPoint Presentation
Attitude
PowerPoint Presentation
Personal Development

Managing Conflict

9004
23 slides covering:
- challenging behaviour
- responding
- underlying sources
- personal reactions
- confrontation
- different types of aggression
- anger deconstruction
- recognising behaviour changes
- physiological changes
- danger signs preceding an attack
- CARMA model
- professional response
This presentation is copyright free so you can add your own logo.

R 70

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PowerPoint Presentation
PowerPoint Presentation
Managing Conflict
Activities
Personal Development

In-Tray – Prioritising (for Companies)

INT004A
An exercise for administrative staff (particularly receptionists) to test and develop their skills in prioritising. It consists of a scenario and a series of 12 messages and emails that need to be sorted into the order in which they will be actioned, considering what is important and what is not etc. This exercise is a useful addition to time management courses or as a selection tool.
This In-Tray exercise is suitable for use in any company whether small, medium or large.

R 199

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Activities
Activities
In-Tray – Prioritising (for Companies)
Activities
Personal Development

In-Tray - Prioritising

INT001A
This In-Tray exercise is for use in your training courses with administrative and reception staff. It consists of 12 'in-tray' documents in the form of emails and telephone messages; trainers instructions on how to set up the exercise , a list of suggested 'answers' and background information on the 4 Quadrants Theory of Time Management. It can also be used as a recruitment tool.

R 199

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Activities
Activities
In-Tray - Prioritising
Activities
Personal Development

21 Activities for Developing Listening Skills

TRT0002A
21 Exercises to use on listening skills training all with permission to photocopy. Just what you are looking for to liven up your listening skills training.
 
Covers:
1. Icebreaker - Listening Situations
2. Icebreaker - Create Your Personal Shield
3. Icebreaker / Opening Exercise - Getting to Know You
4. What I Did Last Night
5. The Shop Lifter
6. Good Listeners?
7. Human Tape Recorders
8. Do I Care!
9. The Travel Agent
10. That's Fascinating
11. Are you Really Listening?
12. You Will Talk!
13. Dealing with Silences
14. Trust Walk
15. Does It Look Like This?
16. The Art of Summarising
17. Body Language
18. What is s/he Really Saying?
19. Reflecting Back
20. What Should I Say?
21. That's Not How I See It
(41 pages)

R 499

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Activities
Activities
21 Activities for Developing Listening Skills
Activities
Personal Development

21 Activities for Time Management & Delegation

TRT0001A
Are you looking for ideas & exercises for your Time Management & Delegation courses?
Do you need to cover Time Management & Delegation on your Management or Supervisors courses?
This invaluable resource gives you 21 exercises to use, all with training instructions and exercise templates to use with different groups.
Contents:
1. Icebreaker - What didn't you do?
2. Icebreaker ... Who?
3. Time Management Attitude Assessment
4. How do you use your time? 1
5. How do you use your time? 2
6. How do you manage your time?
7. 4 Quadrants - Managing my time
8. Time - Task Analysis
9. Are you well organised
10. 6 Steps to overcoming procrastination
11. Sold, Maintenance & Discretionary Time
12. Are you an a.m. or a p.m. person?
13. Your job, you & your time
14. Time Evaluation - your job
15. Time Management - An organisational prospective
16. Time Auction
17. Barriers to delegation
18. Delegation - Thinking it through
19. Exploring reasons for not delegating
20. Action plan - Improving your time management
21. Action plan for effective time management
All 21-Activities come with permission to photocopy.
(69 pages)

R 499

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Activities
Activities
21 Activities for Time Management & Delegation